Dell Loves SAP HANA. Really.

SAP HANA not only solves Big Data challenges, but Big PR Nightmares, too.

Dell tells WSJ SAP HANA has scalability issues

This week, the Wall Street Journal posted a blog with a catchy title about SAP HANA (see Wall Street Journal article, Dell Says SAP’s HANA Has ‘Scalability Issues’). I imagine that the article was clearly posted above the urinals in the executive mens room at Oracle.

But [Dell CIO] Ms. Karaboutis said during an interview that, “we’re not in production yet [because of] some scalability issues.” She said HANA may not have been as robust as it needed to be when it was introduced to the market, and while SAP marketed it as being able to parse data from a variety of sources, the system struggled to do that. “That’s one of the reasons it took so long to implement,” she said, and is “why it’s taken so long” for Dell executives to get those needed insights about customers. But she added that she still thinks SAP has “a great product.”

What made the article even more entertaining is that Dell is one of the hardware partners for SAP HANA. Maybe the Dell hardware, and not the SAP software, isn’t scaling? Hmmm??? Perhaps Dell CIO Andi Karaboutis thought she was speaking off-the-record- a mistake recently made by Barbara Morgan, communications director for the ever-entertaining NYC mayoral candidate Anthony Weiner (see New York Daily News article, Anthony Weiner’s spokeswoman trashes intern Olivia Nuzzi in profanity-laced rant).

The Wall Street Journal article clearly got things buzzing at SAP, where Steve Lucas, SAP’s president of platform solutions, undoubtedly reached for the blue hotline to the Dell CIO office.

Blue Telephone

Yesterday, Dell CIO Andi Karaboutis posted  A Look at SAP HANA Inside Dell IT on the Dell web site. Without mentioning the Wall Street Journal article, she addressed the scalability issue with these remarks:

We have architected a model for scaling SAP HANA that we believe will keep pace with the demand of our users in sales operations and services.  To date we’ve been working in a single-node environment, and we will expand with the new architecture to a multi-node environment which we believe will lead to a successful launch.  We will leverage Dell’s recently launched scale-out solutions for our Active Infrastructure platform and rapid deployment services as we conduct these project deployments.

So if one Dell server isn’t enough, it doesn’t hurt to add a few more.  Wall Street Journal editor Michael Hickens back-pedalled from the “scalability issue” in his original piece (see Wall Street Journal article The Morning Download: ‘Scalability Issues’ Delayed SAP’s HANA at Dell) but still put the blame on SAP and other software vendors for “promising quick and seamless implementations”.

 It took six months for Dell Inc . to get HANA, SAP AG ‘s analytic software platform, running in a production environment, Dell CIO Andi Karaboutis told CIO Journal during an interview. Six months may not seem excessive for getting a large software project up and running, but time, especially for Dell these days, is of the essence.

The trouble isn’t so much with a six-month runway as with vendors’ penchant for promising quick and seamless implementations.

It’s rarely quite that simple, and vendors would be doing everyone a favor if they owned up to that.

The Wall Street Journal would be doing everyone a favor by avoiding a similar temptation- creating sensational headlines that take a single remark out of context. Andi Karaboutis concluded her blog with the following promise.

These are just a few of the exciting solutions and projects we have going on with SAP.  We look forward to sharing more about partnership at SAP TechEd, Oct. 21-25 in Las Vegas.

No doubt SAP TechEd attendees will be able to grab some cute “Dell Loves SAP HANA” teddy bear swag at the Dell booth.

  • Follow SAP’s Steve Lucas on Twitter
  • Follow Dell CIO Andi Karaboutis on Twitter
  • Follow Wall Street Journal editor Michael Hickens on Twitter
  • You’ll excuse me if I don’t provide a link to Anthony Weiner’s Twitter account

What do you think of Dell’s SAP HANA project?

Top 10 SAP Analytics Stories of 2012

What were the top 10 SAP Analytics news stories of 2012?

Diversified Semantic Layer

Join Diversified Semantic Layer hosts Greg Myers, Jamie Oswald, and Eric Vallo along with contributors Josh Fletcher, Clint Vosloo and myself in this end-of-year podcast to count down the top 10 SAP Analytics news stories of 2012.


SAP SAPPHIRE: Too Much HANA Montana and Not Enough BIeber 4.0?

My impressions of SAP SAPPHIRE 2011

Although not quite as enthusiastic as the thousands of girls screaming and crying at a Justin Bieber concert, I was part of the 14,000+ screaming (didn’t see anyone crying) SAP fans at this week’s combined ASUG and SAP SAPPHIRE conference. Cindi Howson has a great summary of business analytics content from the conference on her BI Scorecard blog (see BI Scorecard article, SAP’s In-Memory HANA Showcased at Sapphire). I realize that HANA is a “game changer” (if I had a nickel- or maybe a bullet- for each time I heard the phrase this week…), but either CTO Vishal Sikka’s keynote was waaaaay toooooo long or I drank too much coffee. Sadly, the length of his presentation (which was mostly video customer testimonials about HANA) shortchanged the effervescent and thoughtful Dr. Hasso Plattner. Totally loved his demonstration of HANA on an Apple Mac Mini.

I share Cindi Howson’s assessment that there was too much HANA Montana and not enough Justin BIber 4.0 from the keynote podium (Can you tell that Bieber’s Never Say Never DVD arrived at my house this week?). Although Cindi indicated

I would have liked more (any, in fact) SAP BusinessObjects 4.0 testimonials and ideally from customers who have gone through an upgrade.

even I missed Consultancy by Kingfisher’s presentation based on their experience with three different ramp-up customers for SAP BusinessObjects Business Intelligence 4.0. I did hear that the presentation was very good, despite the absence of Kingfisher’s fearless Jay Riddle. Ms. Howson goes on to say

Until then, I remain in the skeptic’s corner that customers will rush to embrace this new version as taking advantage of many of the most sought-after improvements…

I also remain in the skeptic’s corner, particularly for existing customers who may be buried under a large pile of Desktop Intelligence documents. However, after this week’s conference, I think SAP BusinessObjects Business Intelligence 4.0 is an easy decision for established SAP enterprises adopting SAP BusinessObjects for the first time. For those customers, the risk of a new major product version is mitigated by the ease of connectivity to SAP BW and BEx queries by all five SAP BI tools (Crystal Reports, Web Intelligence, Analysis, Explorer, and Dashboards/Xcelsius). Risk is also mitigated for new customers because they are unlikely to deploy either a large amount of content or to a large number of users before some additional support packs are released. If that’s not enough incentive, the Mobile BI demos of Web Intelligence on the Apple iPad, coming shortly after the early June 2011 GA of BI 4.0, sealed the deal for me.

It was a great conference that wrapped up with a phenomenal concert by Miley Cyrus and Justin Bieber. Just kidding – Sting and his band were in fine form at the Amway Arena.

What were your impressions of this year’s ASUG/SAP SAPPHIRE event?