We have received incorrect data. Retry operation.

SAP to mobile Explorer users: never mind.

Today is Independence Day in the United States, a national holiday. It is also my birthday. Independence Day is normally celebrated with elaborate fireworks displays (see Wikipedia).

But fireworks started exploding yesterday at SAP offices around the world. Users of this week’s Explorer 4.0.6 for iOS upgrade were receiving the following unfortunate message.

We have received incorrect data.  Retry Operation.

The error is documented in SAP Note 1736221. SAP provided a quick remedy by rushing Explorer 4.0.7 to the Apple App Store. Explorer 4.0.7 is simply Explorer 4.0.5 (pre Exploration Views). Although the new green icon appears in the App Store, fellow Explorer aficionado Jody Bankston noticed that the Explorer 4.0.7 app uses the old blue “swoosh” icon.

SAP is currently working on Explorer 4.0.8, which will correct this critical software bug and hopefully arrive in a few days.

The release of flawed software is always unfortunate.  Let’s hope that once the smoke from the fireworks has cleared, SAP will perform a calm, rational review of the mobile app release process.

Author: Dallas Marks

I am a business intelligence architect, author, and trainer. I help organizations harness the power of analytics, primarily with SAP BusinessObjects products. An active blogger, SAP Mentor and co-author of the SAP Press book SAP BusinessObjects Web Intelligence: The Comprehensive Guide, I prefer piano keyboards over computer keyboards when not blogging or tweeting about business intelligence.

6 thoughts on “We have received incorrect data. Retry operation.”

  1. How weird…I’m now on the new 4.0.7 app. The icon on my Apps tab in iTunes is the new green compass…but my iPad has reverted to the older blue swoosh.

    I was already scared by my lack of controlled release…but now I’m really spooked. The good news…everything still works.

    So without any downtime or loss of functionality for me (3.1)…my confidence with mobile Explorer is a little less than it was.

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